Shipping
We deliver across the United Kingdom, including England, Wales, Scotland, and Northern Ireland. If you would like us to deliver internationally, please contact us and we can let you know whether we can deliver to your destination. All custom duty and VAT are payable by you.
Which courier do you use?
We primarily use Royal Mail for all deliveries. Occasionally, we may use other trusted couriers depending on availability. Our Royal Mail Tracked services include:
- Full online tracking to follow your parcel’s journey
- SMS and email updates with delivery progress
- Signature required by default for Tracked services (safe place delivery available by request at your own risk)
Can I change my delivery address?
Yes, we allow shipping to an address different from your billing address. However, for security reasons, this is at our discretion. We may require additional verification before dispatching to an alternative address.
Contact us immediately if you’ve made a mistake with your delivery details. We will do our best to amend them, but the delivery address cannot be changed once an order has been dispatched.
Shipping Costs & Free Delivery
We offer free delivery on all UK orders over £75. If your order is under £75, the following options are available:
| Delivery Option | Estimated Timeframe | Cost | Signature Required |
|---|---|---|---|
| Tracked 48 | 2–3 working days | £4.50 | Yes — safe place optional by request |
| Tracked 24 | 1–2 working days | £6.50 | Yes — safe place optional by request |
Delivery Timelines
The above delivery times are estimates and not guaranteed. While we aim to deliver on time, occasional delays may occur due to:
- Postal/courier disruptions or strikes
- Logistics delays
- Adverse weather conditions
- Other unforeseen circumstances beyond our control
Important Delivery Information & Liability
It is the customer’s responsibility to provide accurate delivery and contact details at checkout. We are not liable for delays caused by incorrect or incomplete information. Once an order has been dispatched, we cannot be held responsible for parcels lost or stolen in transit. However, if you experience an issue, please get in touch—we will do our best to assist. If delivery is unsuccessful due to an incorrect address or failure to collect, any reshipment costs will be the customer’s responsibility. We do not accept liability for any loss of income, missed appointments, or other consequences resulting from delivery issues.