Privacy Policy

This Privacy Policy explains how BIOREGENERATION.UK collects, uses, stores and protects your personal information when you visit our website, create an account, contact us or place an order.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection law.

Who we are?

Website: bioregeneration.uk

For the purposes of UK data protection law, we are the Data Controller of the personal information we collect and use.

Personal information we collect

When you visit the Site, we store Personal Data about your visit using cookies. We will collect data about you and the orders you make to make sure that the service we offer you is always suitable. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit: www.aboutcookies.org and/or www.allaboutcookies.org. Through the use of cookies, we collect certain Personal Data, including: IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

How we collect your information

We may collect personal information when you:

• place an order;
• create or manage a customer account;
• contact us;
• complete a form on our website;
• request a return, refund or other customer support;
• subscribe to marketing communications;
• interact with our website; or
• accept cookies or similar technologies.

We may also receive limited information from third parties that help us provide our services, such as payment providers, delivery companies, fraud-prevention providers and website service providers.

How we use your personal information

We may use your personal information to:

• process and fulfil your orders;
• take and manage payments;
• arrange delivery;
• process returns and refunds;
• manage your customer account;
• communicate with you about your order;
• respond to enquiries and provide customer support;
• prevent and detect fraud or misuse;
• maintain the security of our website;
• maintain business, financial and transaction records;
• comply with our legal and regulatory obligations;
• understand how customers use our website;
• improve our website, products and customer service; and
• send marketing communications where permitted.

We will only use personal information where we have a lawful basis for doing so.

Our Lawful Bases

Depending on the circumstances, we may process your personal information on the following grounds:

Contract: Where processing is necessary to fulfil an order or take steps requested by you before entering into a contract. For example, we need your name, delivery address and contact information to process and deliver your order.

Legal Obligation: Where we are required to process or retain information to comply with a legal obligation, such as accounting, tax, consumer protection or regulatory requirements.

Legitimate Interests: Where processing is reasonably necessary for our legitimate business interests and those interests do not override your rights. This may include: protecting our website and business from fraud; improving our services; maintaining business records;
responding to customer enquiries; and protecting our legal rights.

Consent: Where we rely on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

Payment Information

Payments made through our website are processed by third-party payment providers.

These providers may collect and process information necessary to complete your payment and carry out fraud and security checks.

We do not normally receive or store your complete debit or credit card number.

Payment providers process your information in accordance with their own privacy policies and legal obligations.

Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function and may provide information about how the website is used.

We may use cookies for purposes including:

• operating our website and shopping basket;
• remembering customer preferences;
• maintaining security;
• understanding website performance and usage; and
• marketing or advertising where applicable.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Non-essential cookies will only be used where the appropriate consent has been obtained.

You can manage your cookie preferences through our cookie controls and, where applicable, through your browser settings.

Please see our Cookie Policy for further information.

Marketing

Where permitted by law, we may use your contact information to send you information about our products, offers, promotions or other relevant updates.

Where consent is required, we will only send marketing communications after you have given that consent.

You can unsubscribe from marketing communications at any time by: using the unsubscribe link contained in a marketing email; or
contacting us.

Stopping marketing communications will not affect essential service communications relating to an order, account, payment, return or other transaction with us.

Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• payment processors;
• banks and payment service providers;
• delivery and courier companies;
• website hosting and IT providers;
• ecommerce and website service providers;
• email and communications providers;
• analytics providers;
• fraud-prevention and security providers;
• accountants, professional advisers and insurers; and
• regulators, government bodies or law-enforcement authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives the level of protection required by applicable UK data protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, regulatory and business obligations.

Different types of information may therefore be retained for different periods.

Order, transaction and accounting records may be retained for up to six years, or longer where required by law.

Customer enquiries and correspondence will normally be retained only for as long as reasonably necessary to deal with the enquiry and any related issue.

Where you have consented to marketing, we may retain the information necessary to manage your marketing preferences until you unsubscribe or withdraw your consent.

We may retain limited information after an unsubscribe request to ensure that we continue to respect your preference.

Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your customer account password and login information confidential.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of how we use your information;
• object to certain uses of your personal information;
• request transfer of certain information to you or another organisation;
• withdraw consent where our processing is based on consent; and
• object to your personal information being used for direct marketing.

Some of these rights are subject to legal conditions and exceptions.

To exercise any of your rights, please contact us using the details below.

We may need to verify your identity before completing your request.

Children’s Information

Our website and products are not intended to be purchased by persons under the age of 18.

We do not knowingly collect personal information from children for the purpose of selling our products to them.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites.

If you follow a link to another website, you should review that website’s privacy policy before providing personal information.

Changes to How We Use Your Information

If we intend to use your personal information for a new purpose that is materially different from the purpose for which it was originally collected, we will consider whether that use is compatible with the original purpose and whether we have an appropriate lawful basis.

Where required, we will provide you with additional privacy information before beginning the new processing.

Where consent is required, we will obtain consent before carrying out that processing.

Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to investigate the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available from the ICO at ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page. We encourage you to review this Privacy Policy periodically.